FAQ

STAY works through a simple, structured process designed to get your property performing quickly and professionally.

Step 1: Speak with an Owner Consultant
The first step is to contact STAY’s Owner Consultant team. They explain the service, review your property to confirm it’s a good fit for the STAY portfolio, and provide a personalised management fee proposal.

Step 2: Agreement and onboarding
If you decide to move forward, a management agreement is signed. STAY then completes an initial property inspection and shares a clear checklist of any required equipment or improvements needed to meet guest-ready standards.

Step 3: Launch and go live
While the property is being prepared, STAY builds and optimises your online presence, professional photography, high-converting listing creation, and distribution across major booking platforms. The goal is to have the property live and generating bookings as soon as possible.

Step 4: Full management and performance optimisation
Once live, STAY manages everything included in the agreement: multi-channel listing management, dynamic pricing for maximum revenue, guest screening and communication, 24/7 guest support, and day-to-day operations such as housekeeping coordination, maintenance management, and quality control. Owners receive clear support and visibility, while the property is protected and consistently maintained to a high standard.

STAY makes short-term rental ownership simple, professional, and hands-off. The service is built to protect your home, improve performance, and remove the daily workload, supported by responsive guest care, consistent turnover standards, and a strong operational structure. Properties benefit from professional presentation, multi-channel management, and data-led pricing designed to capture the best market opportunities. With built-in protection and flexible cooperation terms, owners get stronger results and peace of mind, without losing control of their property.

STAY’s management fee is a single, all-inclusive commission designed to cover the essential services required to run a high-performing short‑term rental to a professional standard. The goal is simplicity and transparency—no hidden fees and no “extras” added later for core management tasks.

The exact commission is tailored per property and is typically based on factors such as location, property type, number of bedrooms, risk/complexity, and the level of amenities and operational requirements.

If you’d like an exact offer, submit your property details and STAY will review the home and provide a personalised management fee proposal.

STAY is built to operate short‑term rentals as a professional hospitality business, not as a simple listing service. Our approach is investor‑friendly and results‑driven: we focus on sustainable performance, asset protection, and a consistent guest experience, so the property works as a long‑term investment, not a short-term experiment.

We are also selective. Every potential partnership starts with an upfront review to confirm the property can realistically perform in the short‑term rental market and aligns with STAY’s standards. We communicate transparently from the start and, where needed, provide practical recommendations to improve quality and results. Not every property—or every owner goal—is the right fit, and we prefer to be clear early.

Once onboarded, STAY delivers end‑to‑end management with local operational support: professional presentation, broad distribution, data‑informed pricing, structured quality control (inspections and turnover standards), maintenance coordination, and responsive guest support. The outcome is a smoother operation, stronger and more reliable performance over time, without the day‑to‑day workload for the owner.

What are the qualifications that my property should meet in order for  the company to take over its management?

STAY manages entire homes (apartments, villas, and houses) and, in selected cases, buildings/hotels or residential complexes, across Cyprus.

To take over management, a property must meet minimum guest-ready standards so it can perform in the short‑ and mid‑term rental market and maintain consistent quality. In simple terms, we look for a home that is:

  • In good overall condition (no major damage or unresolved issues)
  • Operationally ready (reliable utilities, working appliances, strong Wi‑Fi, A/C where applicable)
  • Properly equipped and furnished to a modern standard (or can be upgraded to meet it)
  • Safe and compliant with basic safety requirements and the ability to operate legally where required
  • A good fit for our operating areas and service model, including owner expectations that align with professional short‑let standards

If a property has strong potential but needs improvements, we’ll be transparent upfront and advise what’s worth upgrading to reach the required standard. Owners can furnish and equip the property themselves, or STAY can support the setup by providing a clear equipment checklist and guidance (and, where agreed, helping coordinate furnishing and upgrades).

 

It depends on the property’s location, type, size (bedrooms), condition/amenities, and seasonality, plus how it’s positioned and priced in the market. Because of that, the most accurate way is to run a quick assessment.

You have two options:

  • STAY Estimate Express (Free): a fast, accurate high-level estimate based on city/area, property type, and bedrooms, with a suitability score and projected income range.
  • STAY Pro Revenue Assessment (Paid – 0.15% of property value): a detailed, personalised report using your property’s specific features and market data, including monthly pricing guidance and worst/average/best income scenarios (delivered within 72 hours).

Full-service short‑term rental management means one professional team coordinates the entire rental process on your behalf—from preparing and launching the listing to managing day‑to‑day operations and guest support.

With STAY, this typically includes property onboarding and setup guidance, professional listing creation and marketing, multi‑channel distribution, dynamic pricing and revenue optimisation, guest screening and communication, check‑in support, cleaning and linen coordination, maintenance handling, and ongoing quality control. Unlike partial services (e.g., only advertising or only housekeeping), full-service management gives owners one point of contact and a single, structured operation focused on consistent standards, better performance, and protecting the property—without the day‑to‑day workload.

Insurance is a key concern for most owners. With STAY, your property is managed with a protection-first approach, and owners can benefit from specialised short‑term rental insurance solutions through our partner network. In addition, STAY provides a content protection program for homeowners, designed to help safeguard movable items against guest-caused issues.

Your vacation home is—first and foremost—yours. You’re welcome to reserve your home for personal stays whenever you’d like, provided (of course!) that you honor any guest reservations that are already on your calendar. Other than that, STAY doesn’t place any restrictions on how often you can visit or how long you can stay. To block out your travel dates, simply reserve them in your online owner account or just inform us and we will do it for you.

With the STAY homeowner account, it’s simpler than ever to access data and updates about your vacation home from your desktop or your smartphone. Book your own holiday time, review upcoming reservations, check your real-time revenue performance and more.

Homeowners love our easy-to-use platform, and our homeowner mobile app, which makes the journey even smoother.

STAY provides full-service short‑term rental management for apartments and villas across Cyprus. Depending on the package and property, services typically include:

  • Property onboarding & setup guidance 
  • Professional listing creation & optimisation
  • Multi‑channel distribution across major booking platforms and partner channels
  • Dynamic pricing & revenue optimisation to maximise performance
  • Guest screening and reservation handling 
  • Guest communication, check‑in support and 24/7 assistance
  • Cleaning and linen coordination and turnover management
  • Maintenance coordination and issue resolution
  • Inspections and quality control to keep standards consistent
  • Owner support and reporting for visibility and transparency

As your short-term rental partner, we’re here to stay. And we hope you are, too. We believe in earning your long-term confidence, not locking you into an ironclad contract. You can cancel your agreement with STAY at any time, with 30 days’ notice. We’ll just need to honour any reservations that were booked for your property before the termination of your contract

Yes. STAY manages your Airbnb listing as part of our full-service short‑term rental management.

But Airbnb is only one channel. To maximise occupancy and reach the right guests year‑round, we also advertise your property across 50+ platforms and partner channels, including sites that support short stays, mid‑term, and monthly rentals. This broader distribution helps keep your calendar active across different seasons and demand patterns.

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